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As the Director of Racquets of Country Clubs, I manage the tennis and pickleball programs, facilities, and staff, ensuring high-quality service and instruction for our members and guests. With many years of experience in this role, and as a Head Tennis Professional, I have developed strong competencies in hospitality, communication, and interpersonal skills, as well as the USPTA ELITE certification and several endorsements. My passion is to foster and lead top-performing athletes, as well as to grow and advance the sport. I have a unique perspective and expertise as a former tour level tennis
Qualifications
- CRSE (Certified Racquet Sports Executive)
- USPT ELITE
- PTR Level 1
- IPTPA (Pickleball certification)
- Cardio Tennis
- USTA Under 10Tennis
- V O L U N T E E R E X P E R I E N C E
– TGA Premier Sports Nonprofit Foundation, Member
Experience
Outgoing, creative, and dynamic tennis
operations leader with a proven track
record of both directing premier tennis
programs and coaching top-level
athletes. Skilled communicator and
teacher dedicated to optimal client
relationships, innovative business
processes, and team collaboration.
• Team Leadership
• Program Management
• Coaching Innovation
• Client Relationship Management
• Strategic Planning
• Communication
• Active participation with Racquets Board
Bachelor of Science Coursework
Rider University
Lawrenceville, NJ
• Rookie of the Year, Metro Atlantic
Athletic Conference (MAAC)
• Ranked Top 20, 18 & Under National
• Ranked Junior International Tennis
Federation (ITF)
Mountaingate Country Club, Los Angeles, CA
A corporate country club that included a golf course, a full-service food and
beverage department, the club serviced well over 1000 members, 300 plus of
which are tennis and pickleball members.
• Spearhead the day-to-day management of tennis, pickleball and facility
operations at this premier country club.
• Created and fostered strong working relationships with members through
open communication, high-quality service, and extensive sport
knowledge.
• Overseen operations in the tennis pro shop by procuring state-of-the-art
equipment and facilitating racquet stringing services and racquet
demonstration programs.
• Developed and organized annual budgets and billing processes as well as
consistent schedules to meet member needs.
• Conceptualized and launched innovative programs for both tennis and
pickleball players that increased skill level, involvement, and enjoyment.
• Optimized tennis and pickleball programs for all ages and skill levels in
both quality of instruction and member involvement, resulting in a 30%
increase in program enrollment.
• Successfully increased membership by 20% within the first year through
targeted marketing, involvement in the community, and various tennis
and pickleball organizations. Strategically collaborated with local schools
and community organizations to promote tennis and establish
partnerships for youth development programs.
• Conduct regular staff training sessions to ensure consistent delivery of
high-quality instructions and customer services.
• Led a team of tennis professionals, providing high-quality instruction and
exceptional customer service.
• Organized and hosted successful pickleball and tennis tournaments,
attracting top-level players and sponsors.
Mountaingate Country Club, Los Angeles, CA
Successfully developed and implemented instructional clinics and tournaments,
fostering player improvement and participation. Fostered, a positive and inclusive
environment, cultivating strong relationships with staff and members.
• Successfully managed and grew the pickleball program, increasing
participation by 80%.
• Organized and hosted successful events, clinics, and lessons.
1st Assistant Tennis Professional, 2019 to 2021
Braemar Country Club, Tarzana, CA
Expertly taught tennis lessons for adults and juniors in both a private and a group
capacity, with a consistent record of maximizing skill and enjoyment. Led practices
for the club teams and managed group lessons and drills for beginner through
advanced players. Successfully evaluated member skills to place them at
appropriate levels for their technique and ensured optimal member satisfaction
by consistently providing top quality service and communication.
Secured the top grossing professional spot out of thirteen tennis professionals in a
brief period by actively promoting and marketing club tennis programs.
Overhauled member socials and tournaments to increase participation and
member satisfaction.
TGA Premier Sports, Stamford/Greenwich/Darien/Norwalk, CT
Headed all operations of 35 programs in Connecticut and oversaw a team of 15
employees on a daily basis. Maximized all purchasing processes for the programs,
ensuring optimal equipment availability while adhering to budget constraints.
Championed creative marketing techniques and strategies to effectively sell
company programs.
Built a youth program from the ground up and led it to become one of the
company’s largest producing franchises.
DoWell Inc., Fort Lee, NJ
Orchestrated private tennis coaching to all ages and skills levels, ranging from
beginners to tour professionals. Simultaneously navigated all the ins and outs of
managing a business, including client relationships, sales and marketing,
operations, and scheduling.
Discovered and developed top-rated juniors in the country, with a knack for
identifying raw talent and coaching at the highest level.
Fort Lee Racquet Club, Fort Lee, NJ
Executed top-level tennis instruction to club members in both private and group
settings. Strengthened relationships with members and streamlined tennis
coaching operations.
Accelerated the beginning of the tennis program for juniors as well as one-off
clinics for members.
Tennis Professional, Darien Country Club, Darien, CT
Tennis Professional & Court Maintenance Worker, Boca West Country Club, Boca
Raton, FL
Testimonial
Having Bernard as the Director of Racquets at our club has been a game-changer. His strategic vision and ability to execute plans have transformed our racquet sports facilities into a vibrant hub of activity. Bernard is not only knowledgeable about the technical aspects of the sport but also understands the importance of creating a welcoming and inclusive environment. His enthusiasm and passion for racquet sports are contagious, and he has successfully inspired many individuals to take up the sport. Bernard is an invaluable asset to our club, and I highly recommend him for any racquets-related position.
Michael
Testimonial
I have been a part of several racquet sports programs led by Bernard, and I am consistently impressed by his professionalism and expertise. As the Director of Racquets, he has successfully organized tournaments, clinics, and social events that cater to players of all levels. [Your Name] is approachable, attentive, and always willing to go the extra mile to ensure the satisfaction of participants. His dedication to promoting racquet sports and fostering a sense of community is truly inspiring. I highly recommend Bernard for his exceptional leadership and commitment to the sport
Laura
Testimonial
As a beginner in tennis, I was fortunate to find Bernard as my coach. His patience and ability to break down complex techniques into simple steps have been instrumental in my development. Bernard is not only knowledgeable but also genuinely cares about his students' progress. He goes above and beyond to ensure that I understand and master each skill. Thanks to his guidance, I have fallen in love with tennis and continue to improve with every session. I highly recommend Bernard to anyone looking for a dedicated and skilled tennis coach
Emily
Testimonial
I have been training with Bernard for over a year now, and I can confidently say that he is an exceptional tennis coach. His deep knowledge of the game, combined with his patience and dedication, has helped me improve my skills significantly. He tailors each session to my specific needs and pushes me to reach my full potential. Thanks to his guidance, I have become a more confident and strategic player. I highly recommend Bernard to anyone looking to take their tennis game to the next level
Sarah
Testimonial
I have had the pleasure of working with Bernard as the Director of Racquets at our club, and I must say he is exceptional. His leadership skills, attention to detail, and passion for the sport are truly commendable. [Your Name] has implemented innovative programs and events that have significantly enhanced the racquet sports experience for our members. His ability to create a welcoming and inclusive environment has attracted new players and increased participation. Under his guidance, our racquets department has flourished, and I highly recommend Bernard for any racquets-related role.
Mark
Testimonial
I have had the pleasure of being coached by Bernard for the past few months, and I am amazed at the progress I have made. His coaching style is not only effective but also enjoyable. He creates a positive and motivating environment that encourages me to give my best on the court. Bernard has a keen eye for detail and provides valuable feedback that has helped me refine my technique. His passion for the sport is contagious, and I am grateful to have him as my coach
John
